COVID-19 Update

Updated: 11/01/2021 3:00pm

We have updated our coronavirus guidance at Sanctuary Homes, in line with latest Government guidelines to ensure the safety of our customers, employees and colleagues.

While the housing industry can operate during these times, we want to remind our customers that our sales offices, agents branches, show homes and marketing suites, though open, are strictly ‘by private appointment’ only and face coverings must be worn.

We remain ‘virtually’ open to help you move too, with our developments and properties available to view here online and via our social media channels (Facebook / Instagram).

Below you will find guidance for our customers that must be followed. Please also adhere to any additional local lockdown restrictions that may be imposed by local governing bodies.

Our priority will always be the health and safety and wellbeing of our customers and employees, and we want to assure you that we are following the Government guidelines on coronavirus; including additional social distancing, plus enhanced health and safety precautions to ensure you can safely visit us.

Our sales teams, and agents are following rigorous hygiene procedures. At our sales offices and show homes this includes; a strict ‘by appointment only’ system, additional hand sanitisers for both staff and visitors, a thorough and enhanced cleaning of all areas that may come into contact with both visitors and our employees and, in line with Government guidelines all visitors and staff must wear a face mask at all times. Our revised process is ‘Covid-19 Secure’ (PDF 20KB).

To arrange your private appointment to visit our sales offices, show homes or marketing sales centres, please contact the development via the contact details on the relevant development page.

To comply with the Government guidelines, and maintain the health and wellbeing of our staff and customers we would politely ask that if you (a) have been in contact with someone who has Coronavirus, (b) feel that you have symptoms or (c) have been instructed to self-isolate, that you postpone your visit to our developments and contact a member of our team by telephone as an alternative.

Whilst attending an appointment on our site please follow the steps below:

  1. Please answer the pre-appointment questionnaire in advance of your visit to ensure the health and safety of customers and staff.
  2. Please wear a face covering at all times (and gloves if possible) for the duration of your appointment unless you are exempt according to the Government guidelines.
  3. Please avoid using public transport when travelling to site where possible.
  4. When arriving for your appointment please wait in your vehicle a minimum of 2m from the sales office (or at a pre-arranged meeting point if arriving by alternative means) until our Sales Advisor confirms you can enter.
  5. Appointments are limited to a maximum of 2 people from the same household or social bubble.
  6. Please always make use of the hand sanitiser provided and maintain social distancing.
  7. Within our show homes all doors will be left open and we would be grateful if you can avoid touching any surfaces or objects.
  8. Please do not visit the wider development area and please keep your visit to the sales area only.
  9. In-between appointments our staff will fully wipe down surfaces to maintain the highest level of hygiene, within the sales offices and show homes.
  10. Please note that no food or drink is to be consumed within our properties.

New Homeowners

While we are taking every effort to minimise disruption and ensure safety to anyone looking to purchase a new property, for new homeowners during pandemic restrictions there may be delays or extra provisions that need to be considered in terms of snagging/repairs. For any questions or queries regarding this you can contact our dedicated Customer Care Centre, details are available via our Customer Care section online.

More information on coronavirus is available via the Government website.

We want to thank you for your understanding during this period and we look forward to welcoming you to our developments or speaking to you on the phone or via our website.


The Sanctuary Homes team

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