COVID-19 Update

Updated: 20/07/2021 17:00pm

Changes to Covid-19 Restrictions

While the easing of restrictions in the UK mean that some safety measures will no longer be a legal requirement, at Sanctuary we are continuing to encourage people to adhere to social distancing precautions when visiting our new homes sales offices, show homes and marketing suites.

Although the legal requirement to wear a face covering in England ends on 19 July, the Government recommends that people continue to wear a face covering in crowded and enclosed spaces and we would appreciate our customers to continue doing so. This is for the continued safety of our staff, our colleagues, and you, our customers.

By Appointment

We will continue to operate a ‘By Appointment Only’ system for visiting our properties and development sites, and we also recommend that you contact any estate agents that are selling properties on our behalf to find out their protocols regarding social distancing.

We will also keep our enhanced hygiene, cleaning, and safety measures in place; including hand sanitisers for both staff and visitors and thorough, enhanced cleaning of all areas that may come into contact with both visitors and our employees.

More information on Covid-19 is available via the Government website.

New Homeowners

While we are taking every effort to minimise disruption and ensure safety to anyone looking to purchase a new property, for new homeowners there may be delays or extra provisions that need to be considered in terms of snagging/repairs. For any questions or queries regarding this you can contact our dedicated Customer Care Centre, details are available via our Customer Care section online.

Visit us virtually

As throughout the restrictions, we remain ‘virtually’ open to help you move too and are on hand to assist you with any information regarding our developments and properties, all of which are available to view here online and via our social media channels (Facebook / Instagram).

We hope to soon be in a position where we can fully welcome you back through our doors without any restrictions, until then we want to ensure that everyone who visits a Sanctuary development can do so feeling safe and secure.

We want to thank you for your continued understanding.

- Sanctuary New Homes

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