COVID-19 Update

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Updated: 31/07/2020 10:15am

We are open and our sales advisors are here to assist you with enquiries and purchases via our website, by telephone or at our developments. 

We are pleased to announce that our sales offices and show homes are now available to visit, however please note that all visits are strictly by private appointment only. Our Sales team remains available to customers to ensure that you are able to register your interest remotely from the comfort of your own home.

Our priority is the wellbeing, health and safety of our customers and employees. Please be assured that we are following the Government guidelines and that we have additional social distancing, health and safety precautions in place for our staff and customers to ensure you can safely visit us. Our sales teams are following strict hygiene procedures, that include additional hand sanitisers for both staff and visitors and a thorough and enhanced cleaning of all areas that may come into contact with both visitors and staff. In line with Government guidelines, all visitors must wear a face mask at all times. Our revised process are ‘Covid-19 Secure’ (PDF 20KB).

To arrange your private appointment to visit our show homes or marketing sales centres, please contact the development via the contact details on the relevant development page.

To comply with Government guidelines and maintain the health and wellbeing of our staff and customers, we would politely ask that if you have been on contact with someone who has Coronavirus, feel that you have symptoms or have been instructed to self-isolate, that you postpone your visit to our developments and contact a member of our team by telephone as an alternative. 

Whilst attending an appointment on our site please follow the steps below:

1. Please answer the pre appointment questionnaire in advance of your visit to ensure the health and safety of customers and staff.

2. Please wear a face covering and gloves to your appointment.

3. Please avoid public transport when travelling to site.

4. When arriving please wait in your vehicle a minimum of 2m from the sales office, or at a pre-arranged meeting point if arriving by alternative means, until our Sales Advisor confirms you can enter.

5. Appointments are limited to a maximum of 2 people from the same household or social bubble.

6. Please make use of the hand sanitiser provided if required, and maintain social distancing at all times.

7. Within the show homes all doors will be left open and we would be grateful if you can avoid touching any surfaces or objects.

8. Please do not visit the wider development area and please keep your visit to the sales area only.

9. In-between appointments our staff will fully wipe down all key surfaces to maintain the highest level of hygiene, within the sales offices and show homes.

10. Please note that no food or drink is to be consumed within our properties.

More information on the virus is available via the Government website.

We would like to thank you for your understanding during this period and we look forward to welcoming you to our developments or speaking to you on the phone or via our website.

The Sanctuary Homes Team

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