COVID-19 Update

Updated: 04/11/2020 5:00pm

During the four-week national lockdown, announced for England from 5th November 2020 we want to remind you that while our sales offices, agents branches, show homes and marketing suites remain open they are ‘by private appointment’ only and face coverings must be worn.

Below is the guidance that must be followed, and also please adhere to any additional local lockdown restrictions that may be imposed by local governing bodies.

We do also remain ‘virtually’ open to help you move house too, with our developments and properties available to view here online and on our social media channels (Facebook / Instagram).

Our priority will always be the health and safety and wellbeing of our customers and employees, and we want to assure you that we are following the Government guidelines on coronavirus; including additional social distancing, plus enhanced health and safety precautions to ensure you can safely visit us.

Our sales teams, and agents are following strict hygiene procedures. At our sales offices and show homes this includes; a strict ‘by appointment only’ system, additional hand sanitisers for both staff and visitors, a thorough and enhanced cleaning of all areas that may come into contact with both visitors and our employees and, in line with Government guidelines all visitors and staff must wear a face mask at all times. Our revised process are ‘Covid-19 Secure’ (PDF 20KB).

To arrange your private appointment to visit our sales offices, show homes or marketing sales centres, please contact the development via the contact details on the relevant development page.

To comply with the Government guidelines, and maintain the health and wellbeing of our staff and customers we would politely ask that if you (a) have been in contact with someone who has Coronavirus, (b) feel that you have symptoms or (c) have been instructed to self-isolate, that you postpone your visit to our developments and contact a member of our team by telephone as an alternative. 

Whilst attending an appointment on our site please follow the steps below:

1. Please answer the pre-appointment questionnaire in advance of your visit to ensure the health and safety of customers and staff.

2. Please wear a face covering at all times (and gloves if possible) for the duration of your appointment unless you are exempt according to the Government guidelines.

3. Please avoid using public transport when travelling to site where possible.

4. When arriving for your appointment please wait in your vehicle a minimum of 2m from the sales office (or at a pre-arranged meeting point if arriving by alternative means) until our Sales Advisor confirms you can enter.

5. Appointments are limited to a maximum of 2 people from the same household or social bubble.

6. Please make use of the hand sanitiser provided and please maintain social distancing at all times.

7. Within the show homes all doors will be left open and we would be grateful if you can avoid touching any surfaces or objects.

8. Please do not visit the wider development area and please keep your visit to the sales area only.

9. In-between appointments our staff will fully wipe down surfaces to maintain the highest level of hygiene, within the sales offices and show homes.

10. Please note that no food or drink is to be consumed within our properties.

More information on coronavirus is available via the Government website.

We want to thank you for your understanding during this period and we look forward to welcoming you to our developments or speaking to you on the phone or via our website.

The Sanctuary Homes team

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