Our customer care commitment to you

From when your search with us begins to when you open the front door and start creating memories in your new home, our teams are with you every step of your home buying journey. We are on hand to hand to listen, support, guide and give you straight-forward advice.

Customer Service Centre

For those who have already purchased a new home with us, our Customer Service Centre is on hand to assist 24 hours a day, 7 days a week.

A happy lady wearing a telephone headset

Report a repair

Should you need to report any urgent or emergency repairs:

  • Call the team FREE from a landline 0800 916 1444 (option 2)
  • Call from your mobile (calls charged at the standard national rate) 0300 1233 585 (option 3)
  • Alternatively, you can fill in the customer care form below

Our Customer Care Team is committed to ensuring you receive a high quality of service and support after the purchase of your new home.

Quality and service are two areas that our Sanctuary teams are passionate about.

From our construction partners who carefully build your home through to our expert Customer Care Teams who are at the end of the phone, we are there to ensure that your new home is as exactly as it should be. Even when you have moved in, we are still with you!

We provide every new home purchaser with a Home Owner Guide which gives information about looking after your home, your home warranty and what to do should you need help. We are just a call away should you need any advice.

Should you have any query regarding your new home we will be happy to assist you. You can contact us using the customer care form below or send an email.

Shortly after you’ve moved in, we will be in touch to make sure that you’re settling in well and also to ask you to complete your Home Owner Survey.

Sanctuary operates a New Homeowners’ Survey to help us gather feedback from recent purchasers.

New homeowners will receive this survey 8 weeks from completion of your sale and we would be very grateful if you could take a few minutes to complete the survey to tell us about your recent experience with us.

We take the views of our customers very seriously and strive to improve the quality of our service and our new build homes, your feedback makes all the difference.

When looking for your new home you want to know that you are in good hands! Your Sanctuary Sales Team are with you for the whole journey of buying your home, and they are ready to guide and advise you through the process.

They offer a wealth of great advice and top tips to help you along your home-buyer journey.

Once you've worked out what you can afford to spend on purchasing your new home it's time to start house-hunting. You can visit our Developments page to view all our available properties across England and Scotland, or you can use our Find your home property search feature.

If you would like to speak to us about buying a new home then please visit our Contact Us page where you can find all the details you need about getting in touch with our highly knowledgeable sales team. There you can request a brochure, ask for a call back or arrange a viewing on a property.

If you find a property you are interested in and would like further information, you can either:

  • Request a brochure
  • Ask for a call back
  • Arrange a viewing

Alternatively, you can call the Sanctuary Homes Sales Team on 0800 916 1444 to find out more information.

Customer care form



For help finding your brand new home contact us